Question 1

What is Roamy Hub?

Accepted Answer

Roamy Hub provides eSIM data plans for international travel. Get online abroad without expensive roaming fees or physical SIM cards. Our eSIMs work in 200+ countries with instant activation.

Question 2

Can I keep my phone number?

Accepted Answer

Yes! eSIM data works alongside your physical SIM. Keep your primary number for calls and SMS, and use Roamy Hub eSIM exclusively for data while traveling.

Question 3

How long does delivery take?

Accepted Answer

Your eSIM QR code is delivered instantly to your email after purchase, typically within 60 seconds. You can install it immediately or wait until you arrive at your destination.

Question 4

What plans do you offer?

Accepted Answer

We offer single-country plans, regional plans (e.g., Europe, Asia), and global plans. Choose from various data amounts (1GB to 20GB+) and durations (7 to 30 days).

Question 5

Can I top up my plan?

Accepted Answer

Yes! If you run out of data, you can purchase additional data or a new plan anytime. Your existing eSIM stays active, and new data is added to it.

Question 6

Do plans expire?

Accepted Answer

Yes, plans have a validity period (e.g., 7, 14, or 30 days) starting from when you first connect to a network in your destination country.

Question 7

Can I use my plan in multiple countries?

Accepted Answer

Regional and global plans work across multiple countries. Single-country plans work only in the specified country. Check plan details before purchasing.

Question 8

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM built into your phone. Instead of inserting a physical card, you download a profile via QR code. It's more convenient for travelers and eco-friendly!

Question 9

Is my phone compatible?

Accepted Answer

Most iPhones (XR/XS and newer), Google Pixels, and Samsung Galaxy devices support eSIM. Check your phone's settings or search online for your model.

Question 10

Can I install multiple eSIMs?

Accepted Answer

Yes! Most phones support storing multiple eSIM profiles, though only one can be active for data at a time. This is great for frequent travelers visiting different regions.

Question 11

Will eSIM affect my main SIM?

Accepted Answer

No. Your physical SIM continues to work normally. You can receive calls/SMS on your main number while using Roamy Hub eSIM for data. Just disable data roaming on your main SIM to avoid charges.

Question 12

How do I check if my phone supports eSIM?

Accepted Answer

iPhone: Settings → Cellular → Add eSIM (if option exists, you're good!)Android: Settings → Network & Internet → SIMs → Add eSIM or Download a SIM

Question 13

My phone says "SIM Not Supported"

Accepted Answer

This usually means your phone is carrier-locked. Contact your carrier to unlock it. Once unlocked, you can use any eSIM or physical SIM from any provider.

Question 14

Can I use eSIM on iPad or tablets?

Accepted Answer

Yes! Many iPads and Android tablets support eSIM. Follow the same installation steps as for phones. Great for staying connected while traveling without a laptop.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex), debit cards, and digital wallets like Apple Pay and Google Pay. All transactions are secure and encrypted.

Question 16

Can I get a refund?

Accepted Answer

eSIMs are non-refundable once the QR code is delivered, as they are immediately usable digital products. However, if you experience technical issues, contact support and we'll help resolve them.

Question 17

Do you offer discounts for bulk purchases?

Accepted Answer

For corporate or group travel inquiries, contact support&#64;flyroamy.com. We offer volume discounts for businesses and tour operators.

Question 18

I can't connect to the internet

Accepted Answer

Check these:1. Enable Data Roaming for your eSIM2. Restart your phone3. Toggle Airplane Mode on/off4. Ensure your plan hasn't expired5. Try manually selecting a network in Settings

Question 19

My data is very slow

Accepted Answer

Speeds depend on local networks. If slower than expected: 1) Check if you've used all your high-speed data (some plans throttle after), 2) Move to an area with better signal, 3) Restart your device, 4) Check network settings.

Question 20

QR code won't scan

Accepted Answer

Try these: 1) Increase screen brightness, 2) Ensure the QR code is fully visible, 3) Enter the activation code manually (found under the QR code), 4) Try on another device, 5) Request a new QR code from support.

Question 21

Can I delete and reinstall my eSIM?

Accepted Answer

Most eSIMs can only be installed once. If you delete it, you'll need to contact support for a new QR code. Only delete if absolutely necessary (e.g., selling your phone).

Support Center

Setup Guide

Install via Direct Link

Install via QR Code

Activating Your eSIM