Privacy Policy

1. INTRODUCTION

This Privacy Policy describes how Roamy Hub ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our eSIM products and services. By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

2. INFORMATION WE COLLECT

We collect various types of information to provide and improve our Services:

2.1 Information You Provide

Account Information

When you create an account or make a purchase, we collect:

• Full name
• Email address
• Phone number (optional)
• Billing address

Payment Information

We collect payment details including:

• Credit/debit card information (processed securely by our payment processor)
• Billing address
• Transaction history

Communications

When you contact customer support or communicate with us, we collect:

• Email correspondence
• Chat messages
• Support tickets and feedback

2.2 Information Collected Automatically

Device Information

We automatically collect:

• Device type, model, and operating system
• Device identifiers (IMEI, ICCID, EID)
• Mobile network information
• eSIM activation and installation status

Usage Information

We collect data about how you use our Services:

• Data usage (amount of data consumed)
• Connection times and durations
• Network performance metrics
• Service activation dates
• Features accessed

Location Information

We may collect:

• Country and region of usage
• Network location data
• IP address

Website and App Data

When you visit our website or use our app:

• Cookies and similar tracking technologies
• Browser type and version
• Pages visited and time spent
• Referring website
• Click-through data

2.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction verification)
• Network operators (service quality and connectivity data)
• Fraud prevention services
• Analytics providers

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 Service Delivery

• Process and fulfill your eSIM orders
• Activate and provision eSIM profiles
• Provide network connectivity services
• Manage your account and subscriptions
• Send service-related notifications and updates

3.2 Customer Support

• Respond to inquiries and support requests
• Troubleshoot technical issues
• Investigate and resolve complaints

3.3 Payment Processing

• Process payments and refunds
• Detect and prevent fraud
• Maintain transaction records

3.4 Service Improvement

• Analyze usage patterns and trends
• Improve service quality and performance
• Develop new features and products
• Conduct research and analytics

3.5 Marketing and Communications

• Send promotional offers and updates (with your consent)
• Personalize your experience
• Conduct surveys and market research

3.6 Legal and Security

• Comply with legal obligations
• Enforce our Terms and Conditions
• Protect against fraud and security threats
• Respond to legal requests and prevent harm

4. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who help us operate our business:

• Payment processors
• Mobile network operators
• Cloud hosting providers
• Customer support platforms
• Analytics and marketing services
• Fraud prevention services

Subprocessors

The following third-party service providers process your data on our behalf. Each has entered into a Data Processing Agreement (DPA) with us:

These providers are bound by confidentiality obligations and may only use your information to perform services on our behalf.

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your information.

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Investigate fraud or security issues

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent or direct us to do so.

4.5 Aggregated Data

We may share anonymized, aggregated data that does not identify you personally for analytics, research, or marketing purposes.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Transaction records: Retained for at least 7 years for tax and accounting purposes
• Usage data: Typically retained for 12-24 months
• Marketing data: Retained until you opt out or request deletion

When we no longer need your information, we will securely delete or anonymize it.

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

6.2 Correction

You can request that we correct inaccurate or incomplete information. You may also update your account information directly through your account settings.

6.3 Deletion

You can request deletion of your personal information, subject to certain exceptions (such as legal obligations or legitimate business purposes). To delete your account, contact customer support.

6.4 Opt-Out of Marketing

You can opt out of receiving marketing communications by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.

6.5 Object to Processing

You may object to certain types of processing of your personal information, including processing for direct marketing purposes.

6.6 Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at support@roamyhub.com. We will respond to your request within 30 days.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small text files stored on your device.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including authentication, checkout functionality, and security
• Analytics Cookies: Help us understand how visitors use our website (not currently in use)
• Marketing Cookies: Deliver relevant advertisements and track campaign effectiveness (not currently in use)

Note: Your language and currency preferences are stored on our servers as part of your account data. Local caches of this data are not tracking cookies and do not require consent.

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services. Most browsers accept cookies automatically, but you can modify your settings to decline cookies or alert you when cookies are being sent.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure data centers with physical access controls
• Regular security assessments and audits
• Employee training on data protection
• Multi-factor authentication and access controls

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. INTERNATIONAL DATA TRANSFERS

Roamy Hub is based in the United States, and your personal information is stored and processed on servers located in the United States. If you are accessing our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your data is protected when transferred to the United States. Our service providers listed in Section 4.1 have incorporated these safeguards into their Data Processing Agreements.

By using our Services, you acknowledge and consent to the transfer of your information to the United States and other jurisdictions where our service providers operate.

10. CHILDREN'S PRIVACY

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.

11. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information. This Privacy Policy applies only to information collected by us.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may provide additional notice such as email notification. Your continued use of our Services after changes become effective constitutes acceptance of the revised Privacy Policy.

13. REGION-SPECIFIC PROVISIONS

13.1 European Economic Area (EEA) and UK

If you are located in the EEA or UK, you have additional rights under GDPR:

• Right to restriction of processing
• Right to object to automated decision-making
• Right to lodge a complaint with your local supervisory authority

Our legal basis for processing your information includes: performance of a contract, legal obligations, legitimate interests, and your consent.

13.2 California Residents (CCPA)

California residents have specific rights under the CCPA:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

13.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate. If you have questions about your rights in your specific location, please contact us.

14. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: